SERU
SERU booking: how to book and who to contact
For SERU test booking, you use the link TfL sends you after you apply for your private hire driver licence. There is no public booking page for new applicants, and we do not print a phone number because we could not find one on an official TfL page for this.
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Start free Mock 1How the SERU assessment is booked
TfL’s driver policy says applicants are invited to attend an assessment at a TfL assessment centre as part of the application. Follow the instructions in your TfL emails. Once the booking is confirmed, TfL says you are expected to make every effort to attend. Missing three appointments without a good reason can lead to refusal.
Read our guide how to book the SERU test for more.
Contact routes on TfL pages
These are the only addresses we found on TfL pages for this.
| Reason | Contact |
|---|---|
| Reasonable adjustments, before you book | assessments@tph.tfl.gov.uk |
| Change a booked date (TfL notice 01/23) | tphdriverassessments@tfl.gov.uk |
For a phone number, look on TfL’s SERU page or in your booking email. Do not use numbers from other websites. Be careful with websites that offer a booking service. TfL sends the invitation itself.
Before you book
- Finish TfL’s online Safeguarding Awareness course.
- Tell TfL early if you need adjustments. See how to ask.
- Check the fee: £40 first attempt and £30 resit.
Questions
What is the SERU booking contact number?
We could not find a phone number on a TfL page for SERU booking, so we do not print one. Check your TfL emails and tfl.gov.uk.
What is the SERU assessment booking phone number?
Same answer. Use the contact details in your TfL booking email or on TfL’s website, not another site.
Can I do SERU booking online with TfL?
TfL invites you to book as part of your application. Follow the link or instructions in the TfL email.
How do I book the SERU test?
Apply for your licence. TfL then invites you to an assessment at a TfL assessment centre.
Who do I email about adjustments?
assessments@tph.tfl.gov.uk, before you book. TfL asks for a short outline and evidence from a relevant professional.
Can I change my SERU date?
TfL’s notice gives tphdriverassessments@tfl.gov.uk for changes to a booked date. Contact TfL as early as you can.