SERU Mock
How to book the SERU test with TfL
For a new application, TfL invites you to attend a SERU assessment at a TfL assessment centre as part of the process. Use TfL’s emails and website, not a third party.
What TfL says about booking
TfL’s driver policy says applicants are invited to attend an assessment at a TfL assessment centre as part of the application. Existing licensees get a letter or email with a date and time. If you need to change a booked date, TfL’s notice gives tphdriverassessments@tfl.gov.uk.
Once the booking is confirmed, TfL says applicants are expected to make every effort to attend. Missing three appointments without a good reason can lead to refusal.
Before the day
- Complete TfL’s online Safeguarding Awareness course. TfL expects this before SERU.
- Read the handbook and use TfL’s online assessment guide. It has knowledge checks and a "what to expect" section.
- Tell TfL early if you need adjustments. Do it before you book: assessments@tph.tfl.gov.uk.
What we do not know
The full address for the private hire SERU, and the exact payment steps, are not stated on the TfL page we checked. Your booking confirmation will give them. The topographical assessment is held at 14 Pier Walk, London SE10 0ES, and the taxi SERU is held there too, but do not assume yours is the same. Read your invitation.
Order of tests
See which tests a new PHV applicant takes, and the TfL Driver Assessment Centre. Fees: SERU test fees.
Get ready with free SERU Mock 1.
Contact routes: SERU booking contact.
Questions
How do I book the SERU test?
New applicants are invited by TfL to an assessment as part of the application. Follow the instructions in your TfL emails and on tfl.gov.uk.
Can I choose my SERU date?
TfL’s pages we checked do not say. Your booking confirmation will show what is possible. Use the TfL contact in the notice if you need to change it.
Who do I contact about adjustments?
assessments@tph.tfl.gov.uk, before you book. TfL asks for a short outline and evidence from a relevant professional.
What happens if I miss my SERU appointment?
TfL’s policy says missing three appointments without a good reason normally leads to a refused application. Tell TfL if you cannot attend.