Privacy policy
How we use your information
SERU Mock is run by PTE Study Pty Ltd (ABN 36 624 610 751), an Australian company. It is the data controller for this website. We follow the UK GDPR and the Data Protection Act 2018.
What we collect: your email address when you sign in or pay (if you pay without an account, we use the email you give Stripe and sign you in on this device); your SERU answers and mock results; your typed English answers, the text of your spoken answers, and your estimated reports; payment references (Stripe handles card details; we never see them); messages you send us; and anonymous usage events that help us improve the site and exclude our own tests. If you arrive through a partner link, a cookie keeps the partner code for 30 days and it is attached to a payment you make.
Voice: your recordings are turned into text by a speech service and are not stored by us. Examiner speech is produced by a text-to-speech service. AI services process your text answers to produce the examiner’s replies and your estimated feedback.
Why: to provide the service you ask for (contract), to keep the service secure and improve it (legitimate interests), and to meet legal duties such as tax records (legal obligation).
Processors: hosting (Vercel), storage (Supabase), payments (Stripe), email (Resend), speech and AI services. Some process data outside the UK under appropriate safeguards.
How long: practice sessions can be opened for 24 hours after you last use them; account and progress data are kept while your account is active and deleted on request; payment records are kept as tax law requires.
Your rights: you can ask for access, correction, deletion, restriction, portability, or object to processing, through the contact page. You can complain to the UK Information Commissioner’s Office (ico.org.uk).
Cookies: essential cookies keep you signed in and remember your anonymous practice. We do not use advertising cookies. Your explanation language and some settings are saved in your browser.
ChatGPT tools
SERU Mock has read-only tools that ChatGPT can call at serumock.com/mcp to answer questions about SERU, the TfL English test and the topographical assessment. You do not sign in to use them.
The tools receive only the arguments ChatGPT sends for the tool, such as a chapter code, a question id, an answer letter or a topic name. They do not receive your name, email, account or chat. We store no personal data from tool calls and we do not link them to any account.
We keep a server log line for each call that records the tool name, the result status and an anonymous network hash, only to count how often the tools are used. It does not include the arguments you or ChatGPT sent. OpenAI handles your conversation under its own privacy policy.