Refund policy
Refund policy
You can ask for a full refund within 14 days of buying a pass if you have not used it: no full-bank questions answered beyond the free sample, no paid mock started and no paid English session started.
Passes are a one-off payment with no automatic renewal, so there is nothing to cancel. To ask for a refund, use the contact form and include the email address you used to buy the pass. We refund to the card you paid with.
Your rights under UK consumer law are not affected.