SERU reasonable adjustments: how to ask TfL

What TfL says

TfL says it makes reasonable adjustments where appropriate. This covers all disabilities and restricted mobility. Email assessments@tph.tfl.gov.uk before you book. TfL asks for a short outline of your needs and documented evidence from a relevant professional.

What adjustments might be

TfL’s pages we checked do not list the adjustments for SERU, so we cannot tell you what you will be offered. For the speaking test, LanguageCert’s general handbook lists extra time, rest breaks and a practical assistant, and says a sign language interpreter is not allowed in the speaking test. It is not stated which of these TfL offers. Ask TfL.

Exemption is different

There is no exemption from SERU. For the English speaking and listening test there is an exemption only when a disability prevents you taking and passing it, and TfL considers adjustments first. See English test exemptions.

Help with costs

TfL says the Access to Work programme may help disabled applicants with costs. Check the GOV.UK page for it.

Preparing

• Write to TfL early, with your evidence.
• Keep your emails.
• Practise at your own speed. Our free mock can be taken in your own time while you decide.
• Ask what you will see on the day. TfL sends a guide on what to expect after you book, and it is worth reading it with your adviser or a family member.

Do not wait until the week of your test. TfL needs to see your evidence first, and it may take time to answer.

Sources

• TfL: SERU for private hire drivers
• TfL: English language requirement exemptions (PDF)
• TfL: London taxi and PHV driver policy (PDF)