SERU Mock
SERU failed twice: what happens next
If you have failed SERU twice, you normally have a third attempt. TfL’s driver policy says new private hire applicants are "normally allowed three attempts". Check your own case with TfL.
What TfL’s policy says
TfL’s London taxi and PHV driver policy says that a new applicant is normally allowed three attempts to pass the SERU assessment. After failing a third time, the application will normally be refused. Missing the appointment three times without a good reason also leads to a refusal.
Some websites say you only get two attempts, or that you must wait six to twelve months. That is not in the current TfL policy we checked. Always use TfL as your source, and note that policies can change.
If your application is refused
A refused applicant has to make a new application. The policy we checked does not set a waiting time before a new application. It also does not say how long you must wait between attempts. Ask TfL.
If you already hold a licence
Renewing drivers must have passed SERU for their renewal to be complete. What happens if a renewing driver fails is not fully set out in the pages we checked. Contact TfL about your own licence.
What to do before your next attempt
- Find the handbook sections where you lost marks, if you know them.
- Read those sections again, slowly.
- Practise those sections with questions. Read every reason.
- Take a timed mock before the day.
The next attempt has a fee. See SERU test fees. If you need adjustments, tell TfL before you book: reasonable adjustments.
Our study guide shows how to plan your revision. Start with free Mock 1.
Questions
What happens if you fail SERU twice?
TfL’s current driver policy says new private hire applicants are normally allowed three attempts. So you would normally have a third. Check with TfL for your own case.
How many times can you fail SERU?
New applicants are normally allowed three attempts. After a third fail the application will normally be refused.
Can I apply again after failing SERU three times?
You can make a new application. The policy we checked gives no fixed waiting time. Ask TfL before you pay for a new application.
Do I wait before I retake SERU?
The waiting time between attempts is not published on the pages we checked. Your booking confirmation or TfL can tell you.