SERU Mock
PHV Driver's Handbook: what each section covers
The PHV Driver’s Handbook is a free TfL PDF for London private hire drivers. TfL bases the SERU assessment on it. It has 10 sections. Read it on TfL’s site.
The 10 sections and what they cover
This is our summary in plain words. Read TfL’s own text for the exact rules.
| Section | Covers |
|---|---|
| 1. London PHV driver licensing | Who can apply, your licence and badge, medical, telling TfL about changes, convictions |
| 2. Licensing requirements for PHVs | Rules for the vehicle |
| 3. Carrying out private hire journeys | Taking bookings only from a licensed operator, no plying for hire, fares, lost property, airports |
| 4. Staying safe | Personal safety and passenger safety |
| 5. Driver behaviour | Professional behaviour towards passengers |
| 6. Driving and parking in London | Parking, stopping, charges and zones |
| 7. Safer driving | Phones, drink and drugs, seat belts, cyclists, vehicle checks |
| 8. Being aware of equality and disability | Equality Act 2010, passengers who need help, wheelchair users, assistance dogs |
| 9. Safeguarding children and adults at risk | Signs of harm, county lines, what to report and to whom |
| 10. Ridesharing | Shared journeys booked through an operator |
Things to know about the handbook
- The current version is 1.0, dated 30 September 2021. TfL says it may change it, and that it will say which version to read.
- Words in the glossary and web links in the handbook are not tested.
- It is general guidance, not a full statement of the law.
- Passing SERU shows the English reading and writing level TfL needs.
How we use it
Our practice questions are original. We write them from the handbook and name the section on each one. We do not copy its text. The handbook belongs to TfL, so we link to it and do not host it. We are independent: we are not part of TfL.
Where to go next
Follow the SERU study guide. Read about equality and disability, safeguarding and plying for hire and touting. Try free Mock 1.
Questions
Where can I download the PHV Driver’s Handbook?
From TfL: content.tfl.gov.uk/phv-driver-handbook-v1.pdf. TfL’s SERU page also links an audio version.
How many sections are in the PHV Driver’s Handbook?
10 sections, from licensing to ridesharing.
Is the SERU test based on the handbook?
Yes. TfL says the assessment is based on information in the handbook.
Is there a summary of the PHV handbook?
Our table above is a short summary. For rules, always read TfL’s handbook. Our practice questions explain each rule with the handbook section named.