SERU ridesharing questions: free practice

What the ridesharing chapter covers

Section 10, “Ridesharing”, covers what ridesharing is, how it must be booked, the risks and good practice. The main safety idea is to protect each passenger’s privacy and to make sure everyone knows what to expect.

Five rules to know

• Ridesharing is when people who do not know each other pay separate fares and travel together (p.46).
• All ridesharing journeys must be booked with a licensed London PHV operator (p.46).
• If your operator offers ridesharing, ask about the training the operator should provide (p.46).
• As soon as you pick each passenger up, confirm they booked a ride-share, and explain the other pick-ups and the likely route, time and cost (p.46).
• Never share one passenger’s personal details with another passenger (p.46).

Five sample questions

These are original practice questions written from the public PHV Driver’s Handbook. They are not real SERU questions. Pick an answer before you read the answers section below.

1. What is ridesharing?

• A. A driver takes one family and shares the fare between them.
• B. Two drivers share one booking and swap halfway.
• C. Friends travel together and split one fare.
• D. Strangers travel together in one vehicle, and each pays their own fare.

2. Two strangers at a bus stop ask to split a ride to Ealing and pay you cash separately. They have no booking. What is correct?

• A. Accept, because they will both pay separate fares.
• B. Accept, if you tell your operator afterwards.
• C. Refuse; all ridesharing journeys must be booked with a licensed London PHV operator.
• D. Accept, if both of them show identification.

3. What is one safety risk of ridesharing mentioned in the handbook?

• A. One passenger may learn another passenger's home address or daily routine.
• B. Passengers may pay too little for the journey.
• C. Passengers may be late for their stop.
• D. Passengers may make the car too heavy.

4. You collect your first passenger, Mrs Hall. What should you do as soon as she gets in?

• A. Wait until the second pick-up to tell her.
• B. Ask her to pay you extra for the stops.
• C. Say nothing, because the app told her already.
• D. Confirm that she booked a ride-share and tell her about the other pick-ups and route.

5. The second passenger in your ride-share asks, 'Where does the first passenger live? Does she live alone?' What should you do?

• A. Do not share her details; explain that you cannot give personal information.
• B. Tell him the street name but not the house number.
• C. Tell him if he is friendly and polite.
• D. Tell him where she works, but not her home.

Answers

1. D. Ridesharing means strangers travelling together in the same vehicle and each paying a separate fare. (Ridesharing, p.46)
2. C. Ridesharing must be booked with a licensed operator. (Ridesharing, p.46)
3. A. A stranger knowing where someone lives, works or whether they live alone can make that person vulnerable to crime. (Ridesharing, p.46)
4. D. A passenger might book a ride-share by mistake. (Ridesharing, p.46)
5. A. You should not share one passenger's personal details with any other passenger. (Ridesharing, p.46)

Practise the ridesharing chapter

These five questions come from our free sample. Section 10 has 15 free questions and more with a pass. See also: SERU study guide.

• Practise this chapter
• Free SERU Mock 1: 37 questions, 45 minutes, with scores
• Passes for the full question bank

Sources

• TfL: PHV Driver's Handbook (PDF)
• TfL: SERU for private hire drivers